Poor service

Disgusting service received from Makro and Ryobi. My husband purchased a brand new Ryobi 7.5kva generator in June 2021. It was problematic from day 1. We have made numerous attempts to get hold of Makro who shoved us onto Ryobi. Ryobi Nelspruit contacted us and informed us that Midrand Ryobi would contact us. Midrand Ryobi still has not contacted us to date. An expensive and much needed machine, which is so desperately needed during load shedding is serving no purpose to us. We are so tired of trying to get hold of someone from Ryobi.