poor service

I went to Macro Carnival on the opening day, after 5 hours getting into the shop i bought every thing and bought a delivery ticket. A week later nothing gets delivered, so they tell me that i was suppose to give forms to the delivery department, the original forms. The staff did not inform me of that. So I had to drive back 1 hours drive from where i stay to take the forms. On delivery day we call because again nothing gets delivers. Then they just say stock didn't come. i moved into a new house and have absolutely no fridge because they don't do their job right and make promises.