Poor service

Ordered and paid for a TV and supp**** a valid TV license over the weekend. Order was placed for collection. The store in question (Montague gardens) has plenty of stock of the TV as I had to make a run to the store for other items. No one could explain to me why I was not able to take a TV which I had already paid for and had stock of. I was informed by the online team that the order was still in progress. I cannot fathom how after receiving payment immediately, and having stock of an item the order could not be processed while I was there. It just seemed like no one cared enough to take 5 minutes to sort it out. Will certainly not be doing business with makro online store and thoroughly dissatisfied with Montague gardens staff.