Poor Service

I bought a watch in February as a birthday present for my nephew under a 6 month warranty. The battery swelled and my nephew stopped using the watch. On 29 May, I called the customer services and asked if the warranty included the battery. I was told that it does. I then asked if I could log a return/repair on the device. I received an email confirming the return request and a tracking number and the email advised that I would receive further information within 2 - 4 business days. on 09/06/2025, I phoned in to follow up only to be told there is no information regarding the return and they would need to log another return. The consultant put the phone on hold for 30 minutes and then asked to call me back as their system was offline. This is absolutely pathetic service with no resolution. My initial return request, with a Return Request ID and a Tracking ID appears to have disappeared from their records. I cannot recommend Makro to anybody as there is no follow up service, especially if you have a faulty product you wish to return.