Poor service

On 30 March I went to pay my Makro account. After 4 swipes with my card, it said declined but 3 payments went off of almost R3000. How Makro took control of the matter was poor. I was waiting over an hour for them on the phone with the bank to get this resolved but no resolution. The staff did not know what they were doing and the manager on shift does not have any customer service. She told me to calm down but if R3000 went off your bank it wont effect Makro, it will effect me. I am writing this complaint as they staff does not know how to do their job and they did not know what the hell to do. This is really poor service and i will not be going back to makro and i will post this all over social media of the poor service i received