kC
kimona C

1 reviews | Active since Apr 2013

25 Mar 2016, 10:31

Poor service

I visited the makro store on the 6 March enquiring about the defy hob and oven special for R3999. The sales person told me that the special will be running till the end of the month and that they had stock. I went back on the 14th March to purchase it. I was told that the special was over and that there was no stock. I showed them the picture because they were unaware of the actual special. I spoke to 4 different sales assistants & 2 hrs later before one sales person managed to find out that woodmead had stock. I asked him to please bring it to the branch as I lived in the area & cudnt travel with it in my car. He told me that they don't do that cos woodmead doesn't want to loose the sale. After persuading he said he can n it will be at d store on wed. I kept callin wed but it hadn't been delivered. I had to go to the woodmead branch on Thursday to purchase it. It was such an inconvenience and upsetting workin with the *********** sales agents at the store who would disappear if they couldn't help. I received a call on Friday saying it has arrived after I collected it myself. Didn't receive good cutover service. Unsatisfied customer.<br>

0
Replies (1)
Makro
Makro's reply29 Mar 2016, 08:26
Official
Hello kimonarc,



Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya

Best regards,