1 reviews | Active since Oct 2018
poor service
ok Makro Springfield have gave me the worst customer service ever. On the catalogue that was issued on the 7th of October said 5 huggies for R300. when I went there the next day on the aisle it was saying 2 for 300, I then asked the guys who were packing and they didnt know about it.
went to the till and asked the cashier about it and she ddnt know as well hemce I ended up buying 1 packet.
then the next morning i called the head office n spoke to a guy by a name of Richard he didnt even have that catalogue i was talking about and decided to put me through to the branch(Springfield).
The phone was picked up by some lady called Tisha I then explained the situation she advised me to come with the catalogue to the store for rectification. I went to the store today, a lady named Hlengiwe Mkhize assisted me n she went to the manager(Syabonga Mthembu) to ask about it. She came back with a notice saying that her manager is saying it was on the aisle. I insisted to speak to that manager as I know that the notice wasnt in the aisle. She tried calling several times and the guy wasnt picking up n she tried the next person n i heard her asking that person to tell Syabonga to pick up the phone. Well with no luck Syabonga ddnt pick up. (Big up to Hlengiwe for trying). She than called another manager and explained we were than offer 2 huggies for R300 and 1 free of which I wasnt happy with and declined it because I feel this matter wasnt even bothering any1 from the day it started.
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
Best regards,
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
Best regards,
