Poor Service

On the 17-04-18 I visited the Makro outlet in Ottery to collect my order. There were also items to exchange for the Nokia 6. I approached one of the staff members, Thaphelo, to assist me in the cellphone department. He told to go at the back to for someone who can assist me, I then requested him to go and look for that someone for me. He bluntly refused as he just walk on me while I'm talking to him. He was extremely rude to me, I even laid a complaint on Makro's website. I gave them ample time to respond and made it clear that I will escalate this if nothing is done.