ZN
Zizonke N
1 reviews | Active since Feb 2016
10 Feb 2016, 19:24
Poor service
The cashier didn't capture all items in the trolley she captured 11 instead of 12, and I did not get the discount due to her mistake. On top of that I had to stand for more than 30 minutes while the security is trying to figure out what was not included. Mind you I am pregnant. When they figure out what was not included. I was first told it will take 10 minutes to fix this and I informed them that I don't have a problem, I have waited for 30 minutes already then I was only told to come back tomorrow because there are no cashiers available to fix this. while they were there sitting outside. <br> I am disappointed at their service definitely a customer does not come first.
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Makro's replyOfficial
11 Feb 2016, 12:23Hello Zizonkem ,
Please accept my sincere apologies regarding the poor service that was rendered to you yesterday.
We would like to bring to your attention that your complaint will not be taken lightly and a thorough investigation will be under taken into your complaint and the offending personal will be dealt with appropriately.
A price difference at our tills should firstly not occur and secondly the error should have taken a few minutes to rectify, we as a store also pride ourselves when it comes to customer satisfaction.
We would also like to bring to your attention that it is not our intention to upset our valued customers but to rather excite and delight all of our customers with the best prices widest range and friendly service.
However this was not the case during your visit yesterday.
Once again please accept my sincere apologies.
Regards
Mmule Moropa
Please accept my sincere apologies regarding the poor service that was rendered to you yesterday.
We would like to bring to your attention that your complaint will not be taken lightly and a thorough investigation will be under taken into your complaint and the offending personal will be dealt with appropriately.
A price difference at our tills should firstly not occur and secondly the error should have taken a few minutes to rectify, we as a store also pride ourselves when it comes to customer satisfaction.
We would also like to bring to your attention that it is not our intention to upset our valued customers but to rather excite and delight all of our customers with the best prices widest range and friendly service.
However this was not the case during your visit yesterday.
Once again please accept my sincere apologies.
Regards
Mmule Moropa
Best regards,
Makro's reply11 Feb 2016, 12:23
Official
Hello Zizonkem ,
Please accept my sincere apologies regarding the poor service that was rendered to you yesterday.
We would like to bring to your attention that your complaint will not be taken lightly and a thorough investigation will be under taken into your complaint and the offending personal will be dealt with appropriately.
A price difference at our tills should firstly not occur and secondly the error should have taken a few minutes to rectify, we as a store also pride ourselves when it comes to customer satisfaction.
We would also like to bring to your attention that it is not our intention to upset our valued customers but to rather excite and delight all of our customers with the best prices widest range and friendly service.
However this was not the case during your visit yesterday.
Once again please accept my sincere apologies.
Regards
Mmule Moropa
Please accept my sincere apologies regarding the poor service that was rendered to you yesterday.
We would like to bring to your attention that your complaint will not be taken lightly and a thorough investigation will be under taken into your complaint and the offending personal will be dealt with appropriately.
A price difference at our tills should firstly not occur and secondly the error should have taken a few minutes to rectify, we as a store also pride ourselves when it comes to customer satisfaction.
We would also like to bring to your attention that it is not our intention to upset our valued customers but to rather excite and delight all of our customers with the best prices widest range and friendly service.
However this was not the case during your visit yesterday.
Once again please accept my sincere apologies.
Regards
Mmule Moropa
Best regards,