poor service

good day My name is Amogelang . i have a problem with makro i made payment on 21 august 2017. to my surprise yesterday i bought am item of R 110.00 only to find out that i have exceeded my limit with R 14,45. i have send them email asking for statement because i want to know what happened to the money i paid, the respond i got is that i must register online and check myself. please read our conversation below: Good Day Ms. Kujane

Please be advised that your credit limit has been exceeded by R 14.00 only, this is due to the purchase and fees being more than the amount of credit you had available.

Kindly view attached, you so that you may view your account balances before purchasing. This will ensure that you don’t exceed your credit limit.

Should you require any further information, please feel free to contact us on ***or via e-mail ********** Kind regards,

________________________________________ Original Message: From: ********** Sent: 06 September 2017 04:09:16 PM To: MakroHO ********** Subject: account querie Good day

I m confused I made payment last month on the 21 august since then I didn’t use it , but today when I buy item of R100,00 I received the message that I have exceeded my limit. I suspect my account has been used by someone. I used it last at silver lake makro store. Please send me my statement. My account number is ********** 6, credit number 000 ********** 701181 531

Regards Amogelang