Poor service 😞

I’m very tired with Makro online service, I have been calling you call centre for a month or over that regarding my order which everyday I get different stories and with no help. I ordered a phone I think on the 26 of September a pre-order for iPhone 16 and it comes with the AirPods which I only received them and I didn’t have delivery issues with them regarding that then on the 11th of October I received an email saying that my phone has been handed out to the courier company it will be delivered to me and I called asking when will it be delivered and they said maybe 2-3 days later okay cool. I waited and the days pass by but still not delivered, I call every 2 days if not every day to check with them I even suggest that they sent it to one of your branches, the one in Polokwane but this is an absolute inconvenience to me they said yes we will suggest that still no communication I call the say they escalated the matter then the next I get an email from one of your workers saying my order was delivered I should follow the link . Okay I did so but the link say it was delivered in Khayelitsha in Cape Town. My confusion it that to turn off worse than before now. Then I called to speak to one of the managers because I couldn’t take it anymore they said okay then they went to talk to her, her name is Elizabeth she said she taking the matter into consideration she will get back to me since in the morning until now. I’m currently over your poor service it’s draining me because I don’t know what to do because you guys have my phone and my money no matter what I suggest it’s still not working, I’m fed up from here if I don’t get assistant I will have to go report you guys somewhere or drag you on X because that’s the only time you can quickly assist me. I’m tired of waiting and hearing unnecessary stories