Poor Service

I placed an order online on 16 Februarie for items that was in stock at the KZN branch as Western Cape branches were out of stock. Yesterday, 19 February, Nelson from Head Office phoned me saying that the items I ordered are out of stock. Now I ask you, how is that possible!!!! I looked under the KZN branches and the items I ordered are still in stock. Surely they can order it in from KZN and ship it to my nearest Western Cape branch!? If I stay in WC and I want to order something from another branch in another province, why didn't their website block me? Come on guys!!! You are a fairly large company! Get your act together!!!!