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CM
Calvin M

1 reviews | Active since Dec 2017

26 May 2020, 17:11

Poor service

I sent my TV for repairs before lockdown, I was informed around 15 May 2020 that my TV is fixed but it's at the supplier, it will be fetched before 25th, I went on the 25th and I was told there is no one to fetch it. There TV was fixed in early May and there Makro Carnival didn't make any effort to fetch it, I had to drive myself to fetch the TV at the supplier. Such Poor service.

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Replies (2)
Makro
Makro's reply26 May 2020, 17:25
Official
Good day Calvin,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

CM
Calvin M's update27 May 2020, 17:11
Reviewer Update
I have bought so many tv's through the massmart group, I'm very disappointed and since I have seen your true colors that you careless about your customers, I'm done with you.