Poor Service

I ordered an item online on the 6th October 2021. I received an email on the 7th October 2021 confirming that the item was packed and awaiting delivery. The call centre gave me a waybill number which the courier company have no record of. I was told that there was another courier company who had the item. It is a complete joke that the online tracker does not work, neither are the call centre very effective as I had to wait for ages for them to track an item. *********** and atrocious service. I have yet to receive the item at 14.55 on the 12th October.