Poor servic- don’t buy online from Makro

Item: Makro
Rating: 1
Author: Eloise T

I would not recommend anyone to buy online at Makro. I placed an order on the 12th of April (MAK***) and after no delivery decided to cancel the order on the 28th of April. To date I’ve had no response other than hearing that my query had been referred to the relevant department and that a refund takes 2-10 working days. It is now the 16th working day since I cancelled my order and I still have not received my refund. Surely this is theft - taking money on the 12th of April, not delivering anything and then 6weeks later still no refund?

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Replies (1)

Makro's replyOfficial

21 May 2020, 08:14

Good day Eloise,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply21 May 2020, 08:14

Official