Poor sericve

I am so disappointed with the service I am getting from Makro. So I ordered a fan on 06/08/2025 and the promise delivery date was 14/08/2025. I contacted them the same day I placed the order that my number has since changed after I saw that under my profile they still had the old number . Fine came the 14/08/2025 there’s not feedback i whatsapped them to find out only to find out the item was not yet dispatched . I got an email same day that the item was dispatched. Today is 18/08/2025 still no communication I whatsapped them again to find out the status and to know if my number was changed but no feedback . I am really disappointed with the poor service. I’ve been buying from them for a very long time and this time around I don’t know what went wrong exactly 12 days later no reply order