Poor Serice Makro

Order number : MAK*** . I shared my experience on Hello Peter about 2 weeks ago in the hope Makro would now actually deliver my outstanding order that has been paid for. I received a "private message, my query has been escalated"....... I ask to what? your poor management? This was told to me the 9 times I phoned that my query has been escalated , Well today is the 4 September so where is my outstanding order? either give me a credit or deliver the goods. The value is only around R400 but I will give Makro 7 days to sort this out and if not I will lodge a claim with the Small Claims court as a theft case. This is not about the money its now a principle for me!.