Poor returns Customer service from Lindiwe Mathonsi

I am very disappointed with the my recent purchase at Makro Carnival mall, I bought a hairdryer a week ago and my wife I found a better deal at clicks therefore I had to return the one I bought at makro which we did even take out the product from the box. at the returns counter we met with Lindiwe Mathonsi, who said to us that there was a component missing from the box which we was unaware off and we would have returned it anyway when we would of realized that it's missing. Lindiwe said to me that all of the inboxes came with the attachment and that we can not return our box without that attachment.

She got me so angry because I honestly did not know that we purchased this product with out that component in the first place, she refused to accept the return, such poor customer service really, I honestly feel that she is not fit for that position, she got me all worked up on a Sunday, very disappointing.

Thank you to Marcel, the manager who understood our situation and assisted well.