RB
Riana B
1 reviews | Active since Jan 2011
12 Jun 2019, 14:43
Poor return service.
I ordered a stove online, but was not satisfied that it suited my needs when it arrived on the 22nd of May. I phoned the store in Port Elizabeth to ask whether it may be returned there and they said it was fine. The 24th it was returned to Port ELizabeth Makro, where the person returning it on my behalf was told it cannot be returned there and they logged a return. He was told to bring it back home where it would be collected the following Monday. It was not. I logged an online return and waited the allotted days. It was not collected. I phoned the online support number two days in a row (29May)- Reference 105542, every time I was told I would be contacted either the same day or the next. I was not. The stove is still waiting for collection and I am still waiting to be contacted. This is unacceptable service. I will have to wait another 7 days to be refunded. Even though I did everything to have the item returned within the stipulated timeframe, I am still waiting. Is this perhaps you do not want to process the refund amount?
Extremely unsatisfied customer.
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Replies (2)
Makro's replyOfficial
12 Jun 2019, 16:11Good day Riana,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. This is not how we aspire to treat our customers and we will raise this with the necessary personal to address. With regards to your return request, we will book a collection with suppliers and advise you on the collection day.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. This is not how we aspire to treat our customers and we will raise this with the necessary personal to address. With regards to your return request, we will book a collection with suppliers and advise you on the collection day.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply12 Jun 2019, 16:11
Official
Good day Riana,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. This is not how we aspire to treat our customers and we will raise this with the necessary personal to address. With regards to your return request, we will book a collection with suppliers and advise you on the collection day.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. This is not how we aspire to treat our customers and we will raise this with the necessary personal to address. With regards to your return request, we will book a collection with suppliers and advise you on the collection day.
Kind Regards,
Makro Hellopeter Team
Best regards,
RB
Riana B's updateReviewer Update
03 Jul 2019, 16:03After many phone calls and much frustration the stove was finally picked up two weeks ago. Guess what, no refund. Again, many phone calls and promises later, nothing. If this is the way you aspire to treat clients, I can simply not advocate you or your products and will discontinue any shopping at Makro in the future, as well as spreading the word that Makro is quick to take money, but no go on customer service and refunds. You have failed to inspire any faith in your brand. I expect a refund by tomorrow.
RB
Riana B's update03 Jul 2019, 16:03
Reviewer Update
After many phone calls and much frustration the stove was finally picked up two weeks ago. Guess what, no refund. Again, many phone calls and promises later, nothing. If this is the way you aspire to treat clients, I can simply not advocate you or your products and will discontinue any shopping at Makro in the future, as well as spreading the word that Makro is quick to take money, but no go on customer service and refunds. You have failed to inspire any faith in your brand. I expect a refund by tomorrow.