Poor response from Makro- given the run around

i purchased a fridge from Makro Centurion on 22 Nov 2017. They told me they do have stock and they will deliver on Sunday. to date - no one has gotten back to me regarding the delivery of my fridge. I am currently without a fridge, as i gave my current one away, making room for the new one. the service from makro centurion and their delivery guys - Barloworld is pathetic. I called them today already at least 5 times and each time someone took down my details and promised to call me back in 10 mins. the manager in charge - doesnt even answer the phone. I understand the store is busy, but dont give the customers the run around. dont sell items that you dont have. I wouldnt have bought the fridge had i known this wil happen. terrible service from such a big store!!!!