rN
rowaine N
1 reviews | Active since Oct 2012
24 Nov 2021, 09:19
Poor refund/credit process
I’m having a terrible experience with Makro credit/refund process.
Old order for credit/refund Was confirmed to me on telephone but nobody at Makro seems to know what is happening.
I was told the item is no longer in stock and that I would have to buy a new fridge. And when the new fridge is delivered, the defective fridge will be collected, and a refund will be made to me.
On 23 November I spoke to Busi Ndlovu ***. But I have still not been helped.
New order was made for a new fridge.
I just want the new fridge to be delivered, old fridge to be collected and a refund for the old order made.
I am so disappointed with Makro. The customer experience has been the worse so far.
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
24 Nov 2021, 12:35Dear Rowaine,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that order MAK***: is going to be dispatched by Makro Strubens Valley and not the same store for the faulty unit under order: MAK***.
With regards to the credit that was granted for the KIC from online order: MAK*** has been escalated to Makro Alberton.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Hello Peter
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that order MAK***: is going to be dispatched by Makro Strubens Valley and not the same store for the faulty unit under order: MAK***.
With regards to the credit that was granted for the KIC from online order: MAK*** has been escalated to Makro Alberton.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Hello Peter
Best regards,
Makro's reply24 Nov 2021, 12:35
Official
Dear Rowaine,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that order MAK***: is going to be dispatched by Makro Strubens Valley and not the same store for the faulty unit under order: MAK***.
With regards to the credit that was granted for the KIC from online order: MAK*** has been escalated to Makro Alberton.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Hello Peter
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that order MAK***: is going to be dispatched by Makro Strubens Valley and not the same store for the faulty unit under order: MAK***.
With regards to the credit that was granted for the KIC from online order: MAK*** has been escalated to Makro Alberton.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Hello Peter
Best regards,
rN
rowaine N's updateReviewer Update
24 Nov 2021, 12:40Both orders were online.
Makro strubens valley cannot deliver while I still have the other fridge.
Who is going to collect the other fridge??
When I first called about the refund I was told if I purchase online makro will deliver the new fridge and collect the old fridge.
Makro strubens valley cannot deliver while I still have the other fridge.
Who is going to collect the other fridge??
When I first called about the refund I was told if I purchase online makro will deliver the new fridge and collect the old fridge.
rN
rowaine N's update24 Nov 2021, 12:40
Reviewer Update
Both orders were online.
Makro strubens valley cannot deliver while I still have the other fridge.
Who is going to collect the other fridge??
When I first called about the refund I was told if I purchase online makro will deliver the new fridge and collect the old fridge.
Makro strubens valley cannot deliver while I still have the other fridge.
Who is going to collect the other fridge??
When I first called about the refund I was told if I purchase online makro will deliver the new fridge and collect the old fridge.
Makro's replyOfficial
24 Nov 2021, 12:54Good day Rowaine,
Thank you for your email.
We apologize for the late response and for the inconvenience caused.
Please be advised that the credit for the KIC was passed to Makro Alberton as their were the fulfilment store for the online: MAK***
The Strubens Valley as per online order MAK*** is now the fulfilment store and cannot receive the faulty unit.
The Strubens Valley has already invoice the order and will be dispatching the shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Hello Peter
Thank you for your email.
We apologize for the late response and for the inconvenience caused.
Please be advised that the credit for the KIC was passed to Makro Alberton as their were the fulfilment store for the online: MAK***
The Strubens Valley as per online order MAK*** is now the fulfilment store and cannot receive the faulty unit.
The Strubens Valley has already invoice the order and will be dispatching the shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Hello Peter
Best regards,
Makro's reply24 Nov 2021, 12:54
Official
Good day Rowaine,
Thank you for your email.
We apologize for the late response and for the inconvenience caused.
Please be advised that the credit for the KIC was passed to Makro Alberton as their were the fulfilment store for the online: MAK***
The Strubens Valley as per online order MAK*** is now the fulfilment store and cannot receive the faulty unit.
The Strubens Valley has already invoice the order and will be dispatching the shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Hello Peter
Thank you for your email.
We apologize for the late response and for the inconvenience caused.
Please be advised that the credit for the KIC was passed to Makro Alberton as their were the fulfilment store for the online: MAK***
The Strubens Valley as per online order MAK*** is now the fulfilment store and cannot receive the faulty unit.
The Strubens Valley has already invoice the order and will be dispatching the shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Hello Peter
Best regards,
rN
rowaine N's updateReviewer Update
24 Nov 2021, 12:56Please have somebody call me.
This doesn’t make sense.
I still don’t understand how Makro Alberton will collect the old fridge and process the refund.
This doesn’t make sense.
I still don’t understand how Makro Alberton will collect the old fridge and process the refund.
rN
rowaine N's update24 Nov 2021, 12:56
Reviewer Update
Please have somebody call me.
This doesn’t make sense.
I still don’t understand how Makro Alberton will collect the old fridge and process the refund.
This doesn’t make sense.
I still don’t understand how Makro Alberton will collect the old fridge and process the refund.