Poor Refund process

Poor Refund process "Makro" at Silver Lakes

I bought a product from Makro via online in August 2025 on their website still to date i did not get my order and i went to the store two times and i was told their system put the order as invalidated order but took my money form my account i reported the matter in August, they requested proof of payment and the proof of payment was submitted to them and also the account details to refund my money, they never called me to give update regarding their refund status i am actually doing calls everyday demanding my money back and on the call i am always getting same answers to say they will followup, this matter i raised it in August and today is the 11th of September and i never received the product or my refund, i urge everyone to to check Makro, they don't care about their customers but only their business

Below is the response from "Makro" telling me same reason since August 2025 until 12 September 2025, this reason i hear it everyday. they do not care and they do not have alternative way to refund me, Makro is not a reliable store that cares about Customers.


Hi Samuel,

We apologize that your payment had failed to update on our system.

We have reached out to the finance team and requested for feedback.

We will provide you with feedback as soon as we have received it.

We apologize for the inconvenience caused.

Regards,
Makro Social Media Team.