Poor quality washing machine

I bought a machine from Makro for R7500 in August 2024. I am not happy at all with the machine. Every load comes out with lint ***** and fur, which makes me work overtime removing lint from each item coming out of the machine.

Two technicians already came in and both of them told me that they will submit a report and Samsung will call me back even today I'm still waiting.

I called Makro (i spoke to Sandile and his manger Peace from head office ***) asking to exchange the machine, they told me that they need to get a go ahead from Samsung technician. My money is with Makro i did not purchase from Samsung i don't know why I'm struggling so much when i have paid so much money thinking i am buying quality.