Hellopeter
Share Your Experience
TM
Thepa M

1 reviews | Active since Dec 2020

07 Sept 2024, 09:27

Poor quality sandwich maker

I bought a toaster at makro online, the toaster stated online purchase. This is online sold by makro. The toaster was not a true reflection of what is advertised, it was small and can only take 2slice at a time. It is of low quality too. The problem started the first time I used it in the week it was delivered in 7days of my purchase. While using it the plastic under handle broke. I bought the low quality plastic toaster for R540. I did not see there was a problem until I opened the toaster and everything underneath fell off. I reported it and the feedback I received was that they are not accepting it as it was used 🙃. The whole point of buying the toaster was to use it. How else was I going to know that it was faulty or it had a problem. The service from Makro was horrible. It was been a month with the back and forth .makro telling me it is not their product but online purchase. I am highly frustrated by their lack of service. I am not a first time toaster user, I purchase because it can also be used for waffles but the temu quality from their suppliers give off ******* vibes.

0
Replies (8)
Makro
Makro's reply07 Sept 2024, 15:12
Official
Good day Thepa,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.

Once again, we apologize for the inconvenience caused throughout your journey with us.

We hope you find the above in order.

Kind regards,
Makro Hello Peter Team

Best regards,

TM
Thepa M's update22 Sept 2024, 07:47
Reviewer Update
Good day Mapule,

We trust this mail finds you well.

Please see attached assessment report from PSM23Trading.

Kindly note that the return has been rejected for the following reasons:
  • The item must be in a resalable condition so you need to have the original packaging including all attachments, accessories, and documentation, and the item must be unused and in original condition.

The product was used; therefore, you are no longer able to return the item.

Item in question: PSM Electric Sandwich Toaster

Please go to the below link for more information:
TM
Thepa M's update22 Sept 2024, 07:55
Reviewer Update
The message posted is a generic message I received from *** for the second time. I spoke to Grant and he said he will give me feedback and no feedback to date. The cheap poor quality toaster I bought from makro is now my problem. I bought the toaster so I can use it. I used it once within the 7days of purchase and I am told stories. It is now 2months with the same response of you have used the toaster and it should be returned in a sellable condition. How is that going to be possible when I was sold a poor quality toaster the bottom handle broke while the toaster was on and now I am told stories. I will keep on posting every week. I received a call from makro to be told they are investigating and that is where communication ended
TM
Thepa M's update05 Oct 2024, 11:31
Reviewer Update
Mamello Mosiuoa (Makro)Oct 4, 2024, 07:55 GMT+2Good day Mapule,

Apologies for the delayed reply.

The CGSO assists with any customer disputes, please see the below link for their information.

https://www.cgso.org.za/cgso/

Kindly note that the return has been rejected for the following reasons and no refund will be processed for the item.

· The item must be in a resalable condition so you need to have the original packaging including all attachments, accessories, and documentation, and the item must be unused and in original condition.

The product was used; therefore, you are no longer able to return the item.

Item in question: PSM Electric Sandwich Toaster.

We sincerely apologies for any inconvenience this may have caused and appreciate your understanding in this matter.
Kind Regards,
Marketplace Operations Support Team

TM
Thepa M's update05 Oct 2024, 11:33
Reviewer Update
Oct 3, 2024, 13:45 GMT+2

Good day Thepa.

I hope this e-mail finds you well,

I have made arrangements for your return to be collected on 04/10/2024, by The Courier Guy with the waybill number GF93SC-R.

Item: PSM Electric Sandwich Toaster.

When preparing your item for collection, please ensure it's packed securely to avoid any damage during transit. Don't forget to include any accessories that you’ve received with this item.

Once the supplier has received and assessed the item, I'll be sure to reach out to you with any updates.
Regards
Pollet Maluleke
Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Email: mailto:***: http://www.makro.co.za



TM
Thepa M's update05 Oct 2024, 11:37
Reviewer Update
All this feedback in 2days, yet there was no collection. All this unproffesionalism. I speak to every Tom,**** and Harry that works at makro online to ask me same questions and they pretend to be taking notes and this has now been 2full months from Speaking to Grant,Mammello,Rebone & today I spoke to Botshelo who asked me about a case that they pretend to be sorting out. Do not buy at Makro online for better quality and peace of mind.
TM
Thepa M's update08 Oct 2024, 19:18
Reviewer Update
Bongiwe Mabaso (Makro)Oct 8, 2024, 08:29 GMT+2Good day Mapule,

We trust this mail finds you well.

Please see the attached assessment report from PSM23Trading.

Kindly note that the return has been rejected for the following reasons:

The item must be in a resalable condition so you need to have the original packaging including all attachments, accessories, and documentation, and the item must be unused and in original condition.
The product was used; therefore, you are no longer able to return the item.

We will be returning the item to you and the details will be sent to you.

Item in question: PSM Electric Sandwich Toaster

Please go to the below link for more information:

https://www.makro.co.za/customer-service/peace-of-mind-policy

We highly apologize for this inconvenience caused.


Kind Regards,
Marketplace Operations Support TeamAttachment(s)
PSM 23 Return MAK*** (1).pdf
WhatsApp Video 2024-08-20 at 9.51.52 AM.mp4

TM
Thepa M's update08 Oct 2024, 19:20
Reviewer Update
Do not buy electronic items at Makro that is listed as an Online purchase. Makro does not vet their suppliers they are there to promote bull**** and make money out of the advertising