Poor quality products. Zero accountability.

Item: Makro
Rating: 1
Author: nikita A

I bought a Candy washing machine last year June. In January the machine broke. A painful month later it was fixed only to break again 2 weeks later. Makro agents keep me in the line waiting to speak to supervisors for 20 mins because I have not received responses to my numerous emails instead the service consultant noted on my ticket that I don't want the machine fixed. I don't understand how makro can sell such poor quality and then give me the run around once I'm fed up and requesting a refund.

Helpful (0)

Replies (1)

Makro's replyOfficial

01 Mar 2021, 16:09

Good day Nikita,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply01 Mar 2021, 16:09

Official