FP
Francois P

1 reviews | Active since Jan 2011

16 Jan 2018, 10:45

Poor quality product purchased

On the 28th of December 2017 I purchased a TOTEM 29" XT Front Suspension Mountain Bike Black/yellow for myself. I'm definitely not overweight and I have been using it to cycle around the block with my kids of 5 and 7 years of age. Already the chain broke and I've repaired it not wanting to take it back to Makro because it would take time and effort of which I don't currently have time for. However now there is an issue with the pedals and also the handle bar keeps on loosening and I keep on tightening it. What a complete waste of money. I wanted to start cycling as a hobby and didn't want to spend a fortune however I should have rather paid R2000 more and got better quality and definitely wouldn't have bought a new bicycle at Makro.

0
Replies (2)
Makro
Makro's reply17 Jan 2018, 09:58
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

FP
Francois P's update12 Feb 2018, 07:13
Reviewer Update
Dear Mbali Makhanya, Nobody contacted me once again you pass the buck without sorting a problem. Regards, FJ du Preez