Poor Quality Product and Service

I purchased a clothing rail in April because it was advertised at a special price. I only needed to use it for the first time last week. However, after assembling the rail, I found it to be flimsy and unable to hold the clothing items I wanted to hang on it. The rail wobbled and posed a huge risk of falling over. I returned the rail to the store on Monday, July 22nd, and they advised me that I need to request a return online since the item was purchased through the Makro online site.

I logged the return and received the following message:

Good day Abigale, Thank you for reaching out to us. We understand that you wish to return your purchase. According to our Returns Policy, items can be returned within 14 days if they do not meet your needs or expectations. Unfortunately, your return request falls outside this 14-day period. Item in question: Fine Living - Clothing Rail - Black For more detailed information, you can review our [Returns Policy] https://www.makro.co.za/customer-service/peace-of-mind-policy .

Makro is more concerned about its return policy turnaround time, than taking into account the Consumer Protection Act, which clearly states that the customer has the right to high-quality goods and services.

My request to Makro is for them to arrange the collection of the item of poor quality and refund my bank account without delay.