1 reviews | Active since Jul 2016
Poor Quality Product and Lacking Customer Support
I purchased a TV unit from the Makro Online Store, which arrived quickly. The issues started after that.
When I took the unit from the delivery driver, the box was so flimsy, like an old box and bent at every touch and every time I picked up the unit, the box offered zero support or protection.
The delivery was scheduled in two parts, but only one part arrived and part two was nowhere to be found.
I guess part 2 of the delivery was supposed to be the cables, as they were not present in the first delivery.
After opening the box, I found that the unit was loosely wrapped in bubble wrap and no proper protection or support was present inside the box itself, other than the bubble wrap along two of the edges of the TV.
I logged a return online and the return was quickly processed and the unit has been collected, but I have not heard anything back from Makro since the unit was collected and they have not given me any update regarding my purchase refund or return, other than they will be in touch once the order has been assessed.
They are not responding to my emails and they are not being helpful about a low-quality product they supply for an "online-only" item.
If Makro wants to be like a cheap shop that you find in a bargain hunting arcade, they should just say so, close their own brand down and sell out their space to retailers who offer low-quality and cheap products.
Giving a vague answer of "...would like to assure you that it will be addressed promptly" does not resolve or answer anything and can't be held for any grain of truth as no actionable steps support this claim.
I have received my refund, but communication with the online support team has been abysmal, except for the last agent who spoke to me on my call. I did not receive any substantial updates that gave me any measure of tracking what was happening and by when it would take place, only once I'd phoned the support centre to ask what was happening with the return, did the agent inform me that the unit only arrived on the day I phoned... 5 days after I handed it to the courier driver... no courier delivery takes 5 days, at most, it's always been 2 days, three days in extreme cases and the agent who handled that call, escalated my query as I had not been given any communication about anything since I returned the unit. Furthermore, only the last agent, informed me that a refund takes up to 7 working days and this was not communicated to me in any of the interactions, apart from during that call and now here on HelloPeter, AFTER the matter.
So I will not be changing any review scores, or regard this matter as settled, I still stand by my rating and I still stand by my comments about the service received and I will not be buying form Makro Online ever again, I will also never encourage anyone to buy from Makro Online.
Giving a vague answer of "...would like to assure you that it will be addressed promptly" does not resolve or answer anything and can't be held for any grain of truth as no actionable steps support this claim.
I have received my refund, but communication with the online support team has been abysmal, except for the last agent who spoke to me on my call. I did not receive any substantial updates that gave me any measure of tracking what was happening and by when it would take place, only once I'd phoned the support centre to ask what was happening with the return, did the agent inform me that the unit only arrived on the day I phoned... 5 days after I handed it to the courier driver... no courier delivery takes 5 days, at most, it's always been 2 days, three days in extreme cases and the agent who handled that call, escalated my query as I had not been given any communication about anything since I returned the unit. Furthermore, only the last agent, informed me that a refund takes up to 7 working days and this was not communicated to me in any of the interactions, apart from during that call and now here on HelloPeter, AFTER the matter.
So I will not be changing any review scores, or regard this matter as settled, I still stand by my rating and I still stand by my comments about the service received and I will not be buying form Makro Online ever again, I will also never encourage anyone to buy from Makro Online.