gB
gideon B

1 reviews | Active since Oct 2011

12 Mar 2016, 10:57

Poor quality of products

I purhased a Bestway splash pool from Makro Vaal. Excactly one year and one week later the lining tore. I took the pool back to Makro Vaal who booked it in for repairs. Six weeks later after getting no feedback i phoned to enquire about the pool. They informed me the pool is out of warranty. <br> Surely their products should last longer than one week past the warranty.<br> Therefore i feel the Bestway splashpool is an inferior product and that Makro should warn their customers about the inferior products in their stores.<br> Definately not the way to keep customers.

0
Replies (1)
Makro
Makro's reply14 Mar 2016, 08:17
Official
Hello gideonb01,


Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Your complaint ***


Regards
Mmule Moropa