Poor quality Island back pack range
Hi. I bought a school bag little over a month ago schools opened on 13 January which is less than a month ago. The poor quality of has left me speechless. The bag is falling to pieces. The threads are loose the handles falling of. I have been buying is the island range for my son every year for the.last 4 years. And the bags last at least till september. Makro needs to check with their suppliers as I am livid. I might as well have gone to a cheap retailer and gotten him a R50 bag.
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Makro's replyOfficial
12 Feb 2016, 10:04Hello brondan82,
Thank you for registering your problem which you have encountered with one of our products.
As we strive to consistently provide our customers with products of top quality, complaints of this nature are taken very seriously. Your complaint has been brought to the attention of the Manager concerned, who will take corrective action to ensure that further incidents of this nature are avoided.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused and we trust that Makro products purchased in future will meet with your expectations.
As a token of our appreciation, for the interest shown in Makro products by bringing this matter to our attention, kindly go to our Returns/ Repairs Counter we will gladly credit the item.
Regards
Mmule Moropa
Thank you for registering your problem which you have encountered with one of our products.
As we strive to consistently provide our customers with products of top quality, complaints of this nature are taken very seriously. Your complaint has been brought to the attention of the Manager concerned, who will take corrective action to ensure that further incidents of this nature are avoided.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused and we trust that Makro products purchased in future will meet with your expectations.
As a token of our appreciation, for the interest shown in Makro products by bringing this matter to our attention, kindly go to our Returns/ Repairs Counter we will gladly credit the item.
Regards
Mmule Moropa
Best regards,
Makro's reply12 Feb 2016, 10:04
Official
Hello brondan82,
Thank you for registering your problem which you have encountered with one of our products.
As we strive to consistently provide our customers with products of top quality, complaints of this nature are taken very seriously. Your complaint has been brought to the attention of the Manager concerned, who will take corrective action to ensure that further incidents of this nature are avoided.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused and we trust that Makro products purchased in future will meet with your expectations.
As a token of our appreciation, for the interest shown in Makro products by bringing this matter to our attention, kindly go to our Returns/ Repairs Counter we will gladly credit the item.
Regards
Mmule Moropa
Thank you for registering your problem which you have encountered with one of our products.
As we strive to consistently provide our customers with products of top quality, complaints of this nature are taken very seriously. Your complaint has been brought to the attention of the Manager concerned, who will take corrective action to ensure that further incidents of this nature are avoided.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused and we trust that Makro products purchased in future will meet with your expectations.
As a token of our appreciation, for the interest shown in Makro products by bringing this matter to our attention, kindly go to our Returns/ Repairs Counter we will gladly credit the item.
Regards
Mmule Moropa
Best regards,