1 reviews | Active since Aug 2016

29 May 2017, 15:15

Poor quality goods

<p>I bought the Pulse 100 Watt Electric Motorcycle from your Amanzimtoti store in February 2016. My child, who is a special needs little person, hardly used the bike and it still looks like it’s from the store. The bike is no longer charging! This is very disappointing as we paid a lot of money for the bike and not it is working . Your Amanzimtoti store refuses to take responsibilty claiming that the bike has a 1 year guarantee which is not indicated on the till slip. Furthermore, they want us to pay for the repairs to the bike. The bike is still in it's original packaging and my child has used it not even 5 times year to date. I am terribly disgusted with the way the Amanzimtoti store handled my complaint and I will leave this matter until it is resolved to my satisfaction.</p> <p> </p> <p> </p>

0
Replies (2)
Makro
Makro's reply31 May 2017, 07:00
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Best regards,

Makro
Makro's reply09 Jun 2017, 09:58
Official

Good day,

I understand that the store has been in-contact with you and everything was explained to you with regards to the warranty and the tear and wear warranty. Pat Naidoo our returns manager even offered you the battery replacement and you refused that offer.

We apologies that your problem was not resolved to your satisfactory.

Regards

Mbali Makhanya

Best regards,