Poor quality Bycles and poor service

I purchased two bicycles for my sons (ages 3 and 9) from Makro Cornubia Mall on 11 February 2024. Unfortunately, the quality of the bicycles has been very disappointing. The wheel rims, which are made from poor-quality plastic, only lasted about two months. My children only used the bicycles on weekends, so the wear and tear should not have been this bad.

I contacted Makro in May to report the issue, explaining that I work in Johannesburg and would only be able to return to Durban in June. I was assured that I could bring the bicycles in for assistance when I was back. On 23 June, I visited the store, and the bicycles were booked in for inspection.

Since then, I have been going back and forth with the store, trying to get this issue resolved. I’ve spoken to multiple managers, and each time I’m told that someone will get back to me, but nothing happens. It is now October, and I’m still waiting for a solution.

Makro’s service has really deteriorated, and the quality of their products seems to have dropped. I expected better, especially given their reputation, but this experience has been frustrating and disappointing.