TM
Tarryn M
1 reviews | Active since Mar 2014
24 Oct 2025, 20:02
Poor Quality
I purchased a Defy stove mid August and the plates are rusting. I contacted makro and they sent out a guy that sandpapered and polish the plates. This is utter *******,what happens to the warranty. I want the stove replaced. Makro please sort this out because this is unacceptable!
Helpful (0)
Replies (7)0
Replies (7)TM
DearTarryn Marais ,Thank you for reaching out to us.We’ve reviewed your concern regarding the unit’s rusty plates. Please note that service calls only cover technical faults and do not include cosmetic issues such as rust. Based on our assessment, the rust appears to be due to external factors, which unfortunately fall outside the scope of our service coverage.Could you please confirm whether the plates are still functioning properly? This will help us determine if any technical support is required.We sincerely apologize for any inconvenience caused and appreciate your understanding.Kind regards, The Makro Team,
I'm still waiting for feedback because I don't know how cosmetic/ wear and tear as oer your response occurrs within less than 2 months.
A full refund is required.
Tarryn M's updateReviewer Update
29 Oct 2025, 20:52DearTarryn Marais ,Thank you for reaching out to us.We’ve reviewed your concern regarding the unit’s rusty plates. Please note that service calls only cover technical faults and do not include cosmetic issues such as rust. Based on our assessment, the rust appears to be due to external factors, which unfortunately fall outside the scope of our service coverage.Could you please confirm whether the plates are still functioning properly? This will help us determine if any technical support is required.We sincerely apologize for any inconvenience caused and appreciate your understanding.Kind regards, The Makro Team,
I'm still waiting for feedback because I don't know how cosmetic/ wear and tear as oer your response occurrs within less than 2 months.
A full refund is required.
TM
Tarryn M's update29 Oct 2025, 20:52
Reviewer Update
DearTarryn Marais ,Thank you for reaching out to us.We’ve reviewed your concern regarding the unit’s rusty plates. Please note that service calls only cover technical faults and do not include cosmetic issues such as rust. Based on our assessment, the rust appears to be due to external factors, which unfortunately fall outside the scope of our service coverage.Could you please confirm whether the plates are still functioning properly? This will help us determine if any technical support is required.We sincerely apologize for any inconvenience caused and appreciate your understanding.Kind regards, The Makro Team,
I'm still waiting for feedback because I don't know how cosmetic/ wear and tear as oer your response occurrs within less than 2 months.
A full refund is required.
TM
Tarryn M's updateReviewer Update
30 Oct 2025, 11:13I'm not accepting this response.
Pleaee advise how wear and tears occurrs within less than 2 months???
I will escalate this matter further as I'm not getting any assistance feom you guys
Pleaee advise how wear and tears occurrs within less than 2 months???
I will escalate this matter further as I'm not getting any assistance feom you guys
TM
Tarryn M's update30 Oct 2025, 11:13
Reviewer Update
I'm not accepting this response.
Pleaee advise how wear and tears occurrs within less than 2 months???
I will escalate this matter further as I'm not getting any assistance feom you guys
Pleaee advise how wear and tears occurrs within less than 2 months???
I will escalate this matter further as I'm not getting any assistance feom you guys
TM
Tarryn M's updateReviewer Update
31 Oct 2025, 18:06Your service is pathetic.
Last year was a problem with paint bought from your store and now the stove..
Last year was a problem with paint bought from your store and now the stove..
TM
Tarryn M's update31 Oct 2025, 18:06
Reviewer Update
Your service is pathetic.
Last year was a problem with paint bought from your store and now the stove..
Last year was a problem with paint bought from your store and now the stove..
TM
Tarryn M's updateReviewer Update
01 Nov 2025, 15:33Please stop responding because your respons is pathetic.
TM
Tarryn M's update01 Nov 2025, 15:33
Reviewer Update
Please stop responding because your respons is pathetic.
TM
Tarryn M's updateReviewer Update
10 Dec 2025, 16:41I still have received any joy from Makro and Defy.
A guy was sent to repolish the plates and it rusted again the next day,this is poor quality products being sold and I don't understand how this product passed quality control.
A guy was sent to repolish the plates and it rusted again the next day,this is poor quality products being sold and I don't understand how this product passed quality control.
TM
Tarryn M's update10 Dec 2025, 16:41
Reviewer Update
I still have received any joy from Makro and Defy.
A guy was sent to repolish the plates and it rusted again the next day,this is poor quality products being sold and I don't understand how this product passed quality control.
A guy was sent to repolish the plates and it rusted again the next day,this is poor quality products being sold and I don't understand how this product passed quality control.
TM
Tarryn M's updateReviewer Update
11 Dec 2025, 12:08Please provide urgent feedback as Clive was supposed to escalate this awhike back.
TM
Tarryn M's update11 Dec 2025, 12:08
Reviewer Update
Please provide urgent feedback as Clive was supposed to escalate this awhike back.
TM
Tarryn M's updateReviewer Update
08 Feb 2026, 11:32This matter still hasn't been resolved.
I'm disgusted in Makro,Clive that calls from Makro but hasn't resolved this issue and DEFY themselves for the pathetic quality of products that's been sold.
I want a full refund from Makro and they can take this stove back and sort it out with DEFY.
I'm disgusted in Makro,Clive that calls from Makro but hasn't resolved this issue and DEFY themselves for the pathetic quality of products that's been sold.
I want a full refund from Makro and they can take this stove back and sort it out with DEFY.
TM
Tarryn M's update08 Feb 2026, 11:32
Reviewer Update
This matter still hasn't been resolved.
I'm disgusted in Makro,Clive that calls from Makro but hasn't resolved this issue and DEFY themselves for the pathetic quality of products that's been sold.
I want a full refund from Makro and they can take this stove back and sort it out with DEFY.
I'm disgusted in Makro,Clive that calls from Makro but hasn't resolved this issue and DEFY themselves for the pathetic quality of products that's been sold.
I want a full refund from Makro and they can take this stove back and sort it out with DEFY.