HP
Himesh P
1 reviews | Active since Jun 2014
27 May 2019, 10:55
poor quality and turn around time
This is the 2nd TV that was bought from Makro that did not go pass the Extended Warranty. When the 1st TV went in for assessment it took over a month to get resolution and now the 2nd TV also going on almost a month and still no resolution in sight.
After calling in several times and being promised call backs but never getting them. this is not what you call service Makro.
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Makro's replyOfficial
27 May 2019, 11:08Good day Himesh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will escalate your query to the necessary personnel to advise on how we can assist you and as soon as feedback is received we will contact you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Makro Hellopeter Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will escalate your query to the necessary personnel to advise on how we can assist you and as soon as feedback is received we will contact you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Makro Hellopeter Team
Makro's reply27 May 2019, 11:08
Official
Good day Himesh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will escalate your query to the necessary personnel to advise on how we can assist you and as soon as feedback is received we will contact you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Makro Hellopeter Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will escalate your query to the necessary personnel to advise on how we can assist you and as soon as feedback is received we will contact you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Makro Hellopeter Team