JL
Johan L
1 reviews | Active since Apr 2012
20 Sept 2023, 10:33
Poor Quality and non Delivery
My patience with Makro Stores (Massmart) is wearing very thin. On Saturday 16 September I bought a fridge and dishwasher from Centurion Makro after the salesman confirmed stock. On Monday Makro delivered only the fridge. Since 18 September I am trying to get answers, WhatApp don't work, ***sends me to the store. The store never answers the main switchboard number. Someone answered one of the 673 numbers given to me and promises someone will cal me back, which obviously does not happen. I really think this is incredibly poor-quality service to not contact your customer and inform him of any problems and or progress with your sale.
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Johan L's updateReviewer Update
20 Sept 2023, 15:53Thanks to the team at Makro. Problem investigated, corrective action taken, my dishwasher delivered. It should not take 3 days to get customer care onboard, but thanks for great reaction and service when we finally got in touch.
JL
Johan L's update20 Sept 2023, 15:53
Reviewer Update
Thanks to the team at Makro. Problem investigated, corrective action taken, my dishwasher delivered. It should not take 3 days to get customer care onboard, but thanks for great reaction and service when we finally got in touch.