MP
Mariza P
1 reviews | Active since Oct 2013
22 Nov 2024, 02:36
Poor quality and client service
I baught a pool online Makro Wonderboom with a ground cloth (for safety) on 6 Nov. "Apparently" it would have taken 4 days, but did not, but that was not an issue. The reason for online was that we live in Thabazimbi, so we do not have a Makro and everyone referred us to them. When it finally came and I got home, set it up, water poured out everywhere. 3 holes we could see. A BRAND NEW POOL with holes everywhere. I took pictures and logged a return immediately. It gets up to 42 degrees here. On the 19th I phoned Macro client care to ask them why the replacement or pickup or any feedback has not been done. The gentleman just apologized and said the branch should have followed up between 24 and 48 hours and he will log it again. Until now, still no call, no mail, no pool, no pickup. But they took seconds to take my money! Worst service ever and won't recommend them to anyone.
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Replies (5)
Makro's replyOfficial
25 Nov 2024, 12:24Good day Mariza, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,
Makro Hello PeterTeam
Makro Hello PeterTeam
Best regards,
Makro's reply25 Nov 2024, 12:24
Official
Good day Mariza, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,
Makro Hello PeterTeam
Makro Hello PeterTeam
Best regards,
MP
Mariza P's updateReviewer Update
25 Nov 2024, 16:45Good day
Still no one contacted me after numerous calls.
I sent this last week.
I will be returning it myself.
FYI.
Email sent.
Good day
I ordered a pool that my kids saved for online because we stay far from any city. Everyone told me Makro is "the best" with fastest delivery. Note that Thabazimbi gets up to 42/44 degrees.
They finally reached their goal savings and we baught the pool. The pool came and I returned on the 15th and assisted them to assemble. I made sure we get the carpet for protection. To our surprise the water started pouring out everywhere. Then we saw the "brand new pool" is full of holes. I took photos and logged a return on the 15th immediately.
No one at the Wonderboom Pretoria branch called, emailed or made any contact. No one collected as I chose a date for collection. I called your client care (*** and ***) and still nothing. Numerous calls. Then started calling the Wonderboom branch. The switchboard lady is the furthest I get. In a day maybe 10 to 15 calls. She refuses to let me talk to any manager as I explained that NO ONE IS ANSWERING ONLINE DEPARTMENT that she is transferring me to. She laughs everytime I call as she could hear my frustration.
The fact that your client care "escalated" it numerous times to Wonderboom and Wonderboom themselves doesn't assist when I call is extremely poor service! I paid for this!!!!! According to your client care they should call me within 24 to 48 hours, this NEVER HAPPENED.
SO ARE THEY JUST GOING TO ***** MY MONEY AND HOPE I GIVE UP AND GO AWAY?
I will go to the branch myself, giving up a days work, driving from Thabazimbi and return the pool. I expect all my airtime and petrol expenses to be compensated in a proper way.
I will no longer make any calls as I have more than enough proof of the number of times I called.
This is the last thing I expected from such a reputable retailer like Makro.
Kind RegardsMariza Prinsloo***
Still no one contacted me after numerous calls.
I sent this last week.
I will be returning it myself.
FYI.
Email sent.
Good day
I ordered a pool that my kids saved for online because we stay far from any city. Everyone told me Makro is "the best" with fastest delivery. Note that Thabazimbi gets up to 42/44 degrees.
They finally reached their goal savings and we baught the pool. The pool came and I returned on the 15th and assisted them to assemble. I made sure we get the carpet for protection. To our surprise the water started pouring out everywhere. Then we saw the "brand new pool" is full of holes. I took photos and logged a return on the 15th immediately.
No one at the Wonderboom Pretoria branch called, emailed or made any contact. No one collected as I chose a date for collection. I called your client care (*** and ***) and still nothing. Numerous calls. Then started calling the Wonderboom branch. The switchboard lady is the furthest I get. In a day maybe 10 to 15 calls. She refuses to let me talk to any manager as I explained that NO ONE IS ANSWERING ONLINE DEPARTMENT that she is transferring me to. She laughs everytime I call as she could hear my frustration.
The fact that your client care "escalated" it numerous times to Wonderboom and Wonderboom themselves doesn't assist when I call is extremely poor service! I paid for this!!!!! According to your client care they should call me within 24 to 48 hours, this NEVER HAPPENED.
SO ARE THEY JUST GOING TO ***** MY MONEY AND HOPE I GIVE UP AND GO AWAY?
I will go to the branch myself, giving up a days work, driving from Thabazimbi and return the pool. I expect all my airtime and petrol expenses to be compensated in a proper way.
I will no longer make any calls as I have more than enough proof of the number of times I called.
This is the last thing I expected from such a reputable retailer like Makro.
Kind RegardsMariza Prinsloo***
MP
Mariza P's update25 Nov 2024, 16:45
Reviewer Update
Good day
Still no one contacted me after numerous calls.
I sent this last week.
I will be returning it myself.
FYI.
Email sent.
Good day
I ordered a pool that my kids saved for online because we stay far from any city. Everyone told me Makro is "the best" with fastest delivery. Note that Thabazimbi gets up to 42/44 degrees.
They finally reached their goal savings and we baught the pool. The pool came and I returned on the 15th and assisted them to assemble. I made sure we get the carpet for protection. To our surprise the water started pouring out everywhere. Then we saw the "brand new pool" is full of holes. I took photos and logged a return on the 15th immediately.
No one at the Wonderboom Pretoria branch called, emailed or made any contact. No one collected as I chose a date for collection. I called your client care (*** and ***) and still nothing. Numerous calls. Then started calling the Wonderboom branch. The switchboard lady is the furthest I get. In a day maybe 10 to 15 calls. She refuses to let me talk to any manager as I explained that NO ONE IS ANSWERING ONLINE DEPARTMENT that she is transferring me to. She laughs everytime I call as she could hear my frustration.
The fact that your client care "escalated" it numerous times to Wonderboom and Wonderboom themselves doesn't assist when I call is extremely poor service! I paid for this!!!!! According to your client care they should call me within 24 to 48 hours, this NEVER HAPPENED.
SO ARE THEY JUST GOING TO ***** MY MONEY AND HOPE I GIVE UP AND GO AWAY?
I will go to the branch myself, giving up a days work, driving from Thabazimbi and return the pool. I expect all my airtime and petrol expenses to be compensated in a proper way.
I will no longer make any calls as I have more than enough proof of the number of times I called.
This is the last thing I expected from such a reputable retailer like Makro.
Kind RegardsMariza Prinsloo***
Still no one contacted me after numerous calls.
I sent this last week.
I will be returning it myself.
FYI.
Email sent.
Good day
I ordered a pool that my kids saved for online because we stay far from any city. Everyone told me Makro is "the best" with fastest delivery. Note that Thabazimbi gets up to 42/44 degrees.
They finally reached their goal savings and we baught the pool. The pool came and I returned on the 15th and assisted them to assemble. I made sure we get the carpet for protection. To our surprise the water started pouring out everywhere. Then we saw the "brand new pool" is full of holes. I took photos and logged a return on the 15th immediately.
No one at the Wonderboom Pretoria branch called, emailed or made any contact. No one collected as I chose a date for collection. I called your client care (*** and ***) and still nothing. Numerous calls. Then started calling the Wonderboom branch. The switchboard lady is the furthest I get. In a day maybe 10 to 15 calls. She refuses to let me talk to any manager as I explained that NO ONE IS ANSWERING ONLINE DEPARTMENT that she is transferring me to. She laughs everytime I call as she could hear my frustration.
The fact that your client care "escalated" it numerous times to Wonderboom and Wonderboom themselves doesn't assist when I call is extremely poor service! I paid for this!!!!! According to your client care they should call me within 24 to 48 hours, this NEVER HAPPENED.
SO ARE THEY JUST GOING TO ***** MY MONEY AND HOPE I GIVE UP AND GO AWAY?
I will go to the branch myself, giving up a days work, driving from Thabazimbi and return the pool. I expect all my airtime and petrol expenses to be compensated in a proper way.
I will no longer make any calls as I have more than enough proof of the number of times I called.
This is the last thing I expected from such a reputable retailer like Makro.
Kind RegardsMariza Prinsloo***
Makro's replyOfficial
26 Nov 2024, 10:16Dear Mariza, we truly appreciate how swiftly you've responded to us. We've been actively seeking out feedback on this matter because understanding and resolving it is important to us. Rest assured, the moment we have an update from the store, we will contact you without delay. Your patience and cooperation mean a lot to us during this time.
we apologize for the inconvenience caused
Kind regards,
Makro Hello PeterTeam
we apologize for the inconvenience caused
Kind regards,
Makro Hello PeterTeam
Best regards,
Makro's reply26 Nov 2024, 10:16
Official
Dear Mariza, we truly appreciate how swiftly you've responded to us. We've been actively seeking out feedback on this matter because understanding and resolving it is important to us. Rest assured, the moment we have an update from the store, we will contact you without delay. Your patience and cooperation mean a lot to us during this time.
we apologize for the inconvenience caused
Kind regards,
Makro Hello PeterTeam
we apologize for the inconvenience caused
Kind regards,
Makro Hello PeterTeam
Best regards,
MP
Mariza P's updateReviewer Update
26 Nov 2024, 19:47Good day
Is it not a red flag that even your team cannot get a response from this store? Once again, just like the numerous calls to your client care, YOU are the one's who apologize. This is unacceptable. Who is running this store?
Is it not a red flag that even your team cannot get a response from this store? Once again, just like the numerous calls to your client care, YOU are the one's who apologize. This is unacceptable. Who is running this store?
MP
Mariza P's update26 Nov 2024, 19:47
Reviewer Update
Good day
Is it not a red flag that even your team cannot get a response from this store? Once again, just like the numerous calls to your client care, YOU are the one's who apologize. This is unacceptable. Who is running this store?
Is it not a red flag that even your team cannot get a response from this store? Once again, just like the numerous calls to your client care, YOU are the one's who apologize. This is unacceptable. Who is running this store?
Makro's replyOfficial
02 Dec 2024, 15:11Hi Mariza,
We are making every effort to quickly resolve this matter for you.
We do apologize that we do not have a reasonable resolution for you at the moment.
We are following up with the store.
As soon as we receive feedback we will be sure to revert back.
Kind regards,
Makro Social Media
We are making every effort to quickly resolve this matter for you.
We do apologize that we do not have a reasonable resolution for you at the moment.
We are following up with the store.
As soon as we receive feedback we will be sure to revert back.
Kind regards,
Makro Social Media
Best regards,
Makro's reply02 Dec 2024, 15:11
Official
Hi Mariza,
We are making every effort to quickly resolve this matter for you.
We do apologize that we do not have a reasonable resolution for you at the moment.
We are following up with the store.
As soon as we receive feedback we will be sure to revert back.
Kind regards,
Makro Social Media
We are making every effort to quickly resolve this matter for you.
We do apologize that we do not have a reasonable resolution for you at the moment.
We are following up with the store.
As soon as we receive feedback we will be sure to revert back.
Kind regards,
Makro Social Media
Best regards,