Poor Product-Store Credit Required

I purchased a printer from Makro and was advised by the sales consultant to purchase the Brother make. This printer has given me issues since I have purchased it. I have had to return it and it was fixed and returned to me. I since have continued to have problems with the printer until it has now stopped printer. I took it to Makro who indicated it was out of warranty but how does one accept this as this printer has always been a problem. It was a very bad purchase from the onset and I felt I was advised poorly. I would prefer for Makro to give me a store credit for the purchase amount so I can buy a better quality printer. I have dropped off the printer yesterday at Makro (18 April 2022) and have the following reference on the sheet Assessment Note ***. I do not wish to have this printer fixed and then have to come in continuously when it has a problem again. Disappointed in this bad purchase from MAKRO