Poor poor service

So we bought a defy microwave in August 2022, came with a faulty door,it could not close. Informed them that the microwave was faulty and the courier came to fetch it and we were promised a replacement. We have made numerous calls trying to get a refund or a replacement but nothing,we were told it was being escalated,up to this day,January 2025,no one at Makro has helped. We send emails,nothing. I can now say in 2025: I hate makro so much that I’m not even sure if I will ever buy anything from them. The order is MAK***