Poor poor Service and communication, disgrace!!!!

I bought a washing machine on the 23rd of Nov 2022 it’s the 1st today, I have not heard a single thing from Makro or their courier service, other than the parcel is on the way, when I check on the link provided it shows a completely different address, I queried this on Saturday the 26th, to date no one came back to me, I waited for 17min before the call was answered. There is suspected ***** on my account my bank notified me and was all good. Then I see on the courier track and trace that the parcel was on hold, due to *****, I queried this again, in total I have sent 5 emails, 23 messages 3 request on their online platform and absolutely no one has got back to me, I’m trying to get hold of the manager or someone, but it’s like no one works there. I have never in my life received such a poor level of communication, and customer service, I am absolutely shocked, 8 days and no one has advised me where my item is that I paid for completely shocked, I said I wanted my money back and don’t want the thing that was for my mom a surprise as she is 65 and doing washing with her hands over the bath , I even put this in the delivery note. I am absolutely disgusted Makro this is a disgrace to the Retail industry, and for such a massive corporation.