Poor poor service

Saturday I bought two items at Makro Silverlakes. Sunday morning I received an SMS that my order will be delivered the next day Monday. Yesterday I received another SMS at 18:06 saying there was a problem delivering my order. At 18:14 I received another SMS saying the driver is en route and the driver’s number was included if I need to contact him. At 18:15 I received another SMS saying the driver is here to deliver. Again at 18:15 I received another SMS saying the order was collected by the driver for delivery. Nothing was delivered yesterday. I called the driver more than 10 times and the phone is just ringing. This morning I called Makro call centre and they could not help and gave me the number for the store. I called the store and the phone keeps on disconnecting after few rings. I tried the driver’s number again this morning still no answer. I am so disappointed and angry with the service. I am still waiting for my order to gone, I don’t know if it was delivered at a wrong house, if it was even collected from the store, if the driver still has my items.