Poor, Poor Service

I have bought grocery online on the 27th April and only received my order on the 8th May.There were items that were short and i was promised to be paid back , today it the 9th July , there is still no refund , I have sent an email but no one is responding to my email , I tried calling you hold forever on the line until you give , no answer . Makro really has to pull up their sock , their service is not upto date, i always order at other shops even now in this times , but they make sure that they don't make a mistake and disappoint the client. They have the worst poor service ever , Covid 19 is not an excuse. becsaue refund must take only 2 weeks after that , more than a month, then i dont know really.