Poor poor poor service!

Makro Capegate has below poor customer service. I paid for goods to be delivered last week on Thursday and the lady who was assisting me told me they would deliver on Friday, Friday came and went without any delivery being made. On Saturday I received an email that my goods would be delivered on Tuesday due to Monday being a public holiday. I haven't heard anything from Makro since Tuesday. Today I called their branch to find out when I should expect delivery. First I had to wait 15 mins before they could take my call, and when they finally answered, my call was transferred to the relevant person, while I in the meantime had to wait another 10 minutes for that person to answer. Ten minutes later the call was transferred back to the switchboard because the person who is handling my order had not answered the phone. Prior to calling their branch I emailed the lady who was assisting me, but she did not respond to my email. What sickens me is the fact that every time I communicate with her via email, she does not respond, I have to send her at least two emails begging her to respond to my emails, that is when she will respond.