Poor, Poor, Poor Customer Services

I am absolutely dissatisfied and frustrated! I ordered a washing machine from your online store on the 7th of December '23 ( delivered on the 11th). The product is faulty as reported to Wonderboom branch as well as NUMERIOUS time to online customer service. The first time it was reported, was on the 14th of December. Regrettably, the Wonderboom branch was unable to assist us and directed us to the online shop department, where a return was logged on our behalf. Since then, it has been 28 working days (excluding public holidays & weekend), in other words, far more than a month. Online Store customer services, finally, on the 23rd of January 2024, logged a service call, but we have not received any updates on this! How do you expect us to buy a very expensive, essential appliance, but no be able to use it for months? How can something be DELIVERED faulty, but you make the customer wait months to assist and replace? Additionally, on the app, the status still does not reflect the delivery, making it impossible for us to log a return through the app, as the product is still 'being processed' according to the Makro app. This delay in addressing our concern and the lack of communication is highly disappointing and unacceptable.