Poor poor client service!

Item: Makro
Rating: 1
Author: Samantha I

I order an item from Makro at the end of May. They are the only company that is not able to get hold of me to deliver the item I ordered. Since lock down started I have only ordered items online yet it is only Makro that can't get hold of me when they are "wanting to deliver the item". I have now asked for a refund. Lets hope this gets processed in the next few days. Please don't waste your time buying goods from Makro, as you will never receive the item.

Helpful (0)

Replies (1)

Makro's replyOfficial

10 Jul 2020, 16:21

Good day Samantha,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply10 Jul 2020, 16:21

Official