SM
Stephanie M
1 reviews | Active since Nov 2013
03 Dec 2025, 16:32
Poor Packaging and Damaged Return After Service
I am extremely disappointed with the condition in which my robot machine was returned after going in for repairs. The unit was initially sent in because it was not functioning correctly. However, when I received it back, the robot machine had been packed while still wet, and the packaging was severely damaged. It appeared as though the device had been forced back into the box, causing additional damage to the spare parts and accessories included. This experience is deeply frustrating, and I hope the matter will be addressed urgently to ensure better care and service going forward.
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Makro's replyOfficial
04 Dec 2025, 12:59Good day Stephanie,
Thank you for bringing this matter to our attention.
We sincerely apologize for the poor condition in which your robot machine was returned after repairs.
We understand how frustrating it must be to receive a product packed while still wet, with damaged packaging and accessories.
This is not the level of care and service we aim to provide.
Please note that this matter has been referred to our Returns and Repairs Department, and we are awaiting their feedback.
We will revert back to you once we have confirmation on the next steps.
We regret the inconvenience caused and appreciate your patience while we work to resolve this matter urgently.
Kind regards,
Makro Customer Care Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the poor condition in which your robot machine was returned after repairs.
We understand how frustrating it must be to receive a product packed while still wet, with damaged packaging and accessories.
This is not the level of care and service we aim to provide.
Please note that this matter has been referred to our Returns and Repairs Department, and we are awaiting their feedback.
We will revert back to you once we have confirmation on the next steps.
We regret the inconvenience caused and appreciate your patience while we work to resolve this matter urgently.
Kind regards,
Makro Customer Care Team
Makro's reply04 Dec 2025, 12:59
Official
Good day Stephanie,
Thank you for bringing this matter to our attention.
We sincerely apologize for the poor condition in which your robot machine was returned after repairs.
We understand how frustrating it must be to receive a product packed while still wet, with damaged packaging and accessories.
This is not the level of care and service we aim to provide.
Please note that this matter has been referred to our Returns and Repairs Department, and we are awaiting their feedback.
We will revert back to you once we have confirmation on the next steps.
We regret the inconvenience caused and appreciate your patience while we work to resolve this matter urgently.
Kind regards,
Makro Customer Care Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the poor condition in which your robot machine was returned after repairs.
We understand how frustrating it must be to receive a product packed while still wet, with damaged packaging and accessories.
This is not the level of care and service we aim to provide.
Please note that this matter has been referred to our Returns and Repairs Department, and we are awaiting their feedback.
We will revert back to you once we have confirmation on the next steps.
We regret the inconvenience caused and appreciate your patience while we work to resolve this matter urgently.
Kind regards,
Makro Customer Care Team