Poor overall experience, won't order again

I ordered items when Black Friday came around. Everything went smoothly, supposedly, but now to my dismay items I paid for in my order have been removed from my basket online even after paying the full amount. I paid for 4 separate items, I am now receiving three without any kind of explanation or refund. When I try to phone the agents put the phone down in my ear or don't pick up at all. I will not be ordering again from Makro