D
Daniel
1 reviews | Active since Jul 2022
30 Dec 2025, 09:54
POOR ONLINE TEAM
I will never again buy from Makro. I bought ally appliances from Makro but this time they showed me flames by delivering wrong items and decide to refund me on the 14th of January. The online team is unprofessional and decided to sell the items to the customer if their choice.
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
31 Dec 2025, 12:13Hi Daniel,
We apologize that you have received the incorrect product and for the service that you have received from us.
We will work hard to improve our services.
We aim to provide efficient service to all our customers.
We apologize that this was not the case in this instance.
Regards,
Makro social media team.
We apologize that you have received the incorrect product and for the service that you have received from us.
We will work hard to improve our services.
We aim to provide efficient service to all our customers.
We apologize that this was not the case in this instance.
Regards,
Makro social media team.
Best regards,
Makro's reply31 Dec 2025, 12:13
Official
Hi Daniel,
We apologize that you have received the incorrect product and for the service that you have received from us.
We will work hard to improve our services.
We aim to provide efficient service to all our customers.
We apologize that this was not the case in this instance.
Regards,
Makro social media team.
We apologize that you have received the incorrect product and for the service that you have received from us.
We will work hard to improve our services.
We aim to provide efficient service to all our customers.
We apologize that this was not the case in this instance.
Regards,
Makro social media team.
Best regards,
D
Daniel's updateReviewer Update
05 Jan 2026, 10:54Makro you are very good at apologizing but Don't solve the matter. Your items were well received but I'm still stuck without my refund.
D
Daniel's update05 Jan 2026, 10:54
Reviewer Update
Makro you are very good at apologizing but Don't solve the matter. Your items were well received but I'm still stuck without my refund.
Makro's replyOfficial
05 Jan 2026, 11:40Hi Daniel,
We will provide you with feedback as soon as it is received.
We are sorry for the delay.
Regards,
Makro social media team.
We will provide you with feedback as soon as it is received.
We are sorry for the delay.
Regards,
Makro social media team.
Best regards,
Makro's reply05 Jan 2026, 11:40
Official
Hi Daniel,
We will provide you with feedback as soon as it is received.
We are sorry for the delay.
Regards,
Makro social media team.
We will provide you with feedback as soon as it is received.
We are sorry for the delay.
Regards,
Makro social media team.
Best regards,
D
Daniel's updateReviewer Update
08 Jan 2026, 11:20When I ask why I'm not receiving my refund yet you've received your item and it's 2 weeks the response I get is the supplier is still busy "Quality check" of the item. What "Quality Check" is done if the item was still wrapped and never been opened?
D
Daniel's update08 Jan 2026, 11:20
Reviewer Update
When I ask why I'm not receiving my refund yet you've received your item and it's 2 weeks the response I get is the supplier is still busy "Quality check" of the item. What "Quality Check" is done if the item was still wrapped and never been opened?
Makro's replyOfficial
08 Jan 2026, 16:46Hi Daniel,
We sincerely apologize for the frustration and inconvenience you have experienced.
Please be assured that we are currently investigating the matter with our Finance Department to ensure your refund is processed correctly.
We understand how important this is to you and regret the delay.
We will provide you with feedback as soon as we have an update from the team handling your case.
Thank you for your patience and understanding while we work to resolve this matter.
Kind regards,
Makro Social Media
We sincerely apologize for the frustration and inconvenience you have experienced.
Please be assured that we are currently investigating the matter with our Finance Department to ensure your refund is processed correctly.
We understand how important this is to you and regret the delay.
We will provide you with feedback as soon as we have an update from the team handling your case.
Thank you for your patience and understanding while we work to resolve this matter.
Kind regards,
Makro Social Media
Best regards,
Makro's reply08 Jan 2026, 16:46
Official
Hi Daniel,
We sincerely apologize for the frustration and inconvenience you have experienced.
Please be assured that we are currently investigating the matter with our Finance Department to ensure your refund is processed correctly.
We understand how important this is to you and regret the delay.
We will provide you with feedback as soon as we have an update from the team handling your case.
Thank you for your patience and understanding while we work to resolve this matter.
Kind regards,
Makro Social Media
We sincerely apologize for the frustration and inconvenience you have experienced.
Please be assured that we are currently investigating the matter with our Finance Department to ensure your refund is processed correctly.
We understand how important this is to you and regret the delay.
We will provide you with feedback as soon as we have an update from the team handling your case.
Thank you for your patience and understanding while we work to resolve this matter.
Kind regards,
Makro Social Media
Best regards,