AB
Adette B
1 reviews | Active since May 2019
29 May 2019, 12:32
Poor online support and NO refund received for purchased canceled
I've place an online order with Makro more than a month ago. Immediately canceled the order. It is almost a MONTH now and I still haven't got my money back. I've been calling the call center every day and they just tell me EVERY time they will add it on the system. NOTHING is happening and NO REFUND yet. I've send several mails. I've send my ID and banking details. HOW can it take so long?!
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Replies (2)
Makro's replyOfficial
29 May 2019, 13:14Good day Adette,
Thank you for bringing this to our attention and for taking our call.
Kindly accept our sincerest apologies for this inconvenience and we really understand your disappointment.
We will follow up with our Finance department to refund you urgently and as soon as we receive further feedback we will contact you.
Thank you for allowing us to assist you in this regard and we hope you have a lovely day further.
Kind regards,
Makro Hellopeter Team
Thank you for bringing this to our attention and for taking our call.
Kindly accept our sincerest apologies for this inconvenience and we really understand your disappointment.
We will follow up with our Finance department to refund you urgently and as soon as we receive further feedback we will contact you.
Thank you for allowing us to assist you in this regard and we hope you have a lovely day further.
Kind regards,
Makro Hellopeter Team
Makro's reply29 May 2019, 13:14
Official
Good day Adette,
Thank you for bringing this to our attention and for taking our call.
Kindly accept our sincerest apologies for this inconvenience and we really understand your disappointment.
We will follow up with our Finance department to refund you urgently and as soon as we receive further feedback we will contact you.
Thank you for allowing us to assist you in this regard and we hope you have a lovely day further.
Kind regards,
Makro Hellopeter Team
Thank you for bringing this to our attention and for taking our call.
Kindly accept our sincerest apologies for this inconvenience and we really understand your disappointment.
We will follow up with our Finance department to refund you urgently and as soon as we receive further feedback we will contact you.
Thank you for allowing us to assist you in this regard and we hope you have a lovely day further.
Kind regards,
Makro Hellopeter Team
AB
Adette B's updateReviewer Update
29 May 2019, 17:15I received a phone call from Makro after my post - promising me that they will see to it that the payment will be made and they will phone me back before the end of the day. Needless to say - NO phone call and NO money received yet.
AB
Adette B's update29 May 2019, 17:15
Reviewer Update
I received a phone call from Makro after my post - promising me that they will see to it that the payment will be made and they will phone me back before the end of the day. Needless to say - NO phone call and NO money received yet.