SR
Shana R
1 reviews | Active since Dec 2019
13 Dec 2019, 08:44
Poor online shopping experience
Purchased a product online , chose locker collection - when i track my order it states that my order has reached the collection point however to date to pin has been sent to me to retrieve my order . I purchased this on black Friday , its now the 13th of December , can i please have some valuable assistant from Makro , or better yet my pin ?????????????????????????????????????????????????
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Replies (2)
Makro's replyOfficial
14 Dec 2019, 13:22Good day Shana,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management, including our couriers DSV to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management, including our couriers DSV to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply14 Dec 2019, 13:22
Official
Good day Shana,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management, including our couriers DSV to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management, including our couriers DSV to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
SR
Shana R's updateReviewer Update
18 Dec 2019, 16:06Hi Makro , DSV has sent me the locker pin after two weeks of waiting and numerous calls & emails , however when I arrived at the locker which was situated at Engen Panda convenience centre , the locker screen was blank . The Manager at the garage was unable to contact DSV . I then made my way back to work where I contacted DSV , I was told that i had to return to the locker station and the consultant will access the locker once there through the telephone . This service has costed me two trips back & fourth and was not convenient at all , it caused me more trouble and inconvenience to say the least . Please review your agreement with this company . I personally will never recommend this service to anyone !
SR
Shana R's update18 Dec 2019, 16:06
Reviewer Update
Hi Makro , DSV has sent me the locker pin after two weeks of waiting and numerous calls & emails , however when I arrived at the locker which was situated at Engen Panda convenience centre , the locker screen was blank . The Manager at the garage was unable to contact DSV . I then made my way back to work where I contacted DSV , I was told that i had to return to the locker station and the consultant will access the locker once there through the telephone . This service has costed me two trips back & fourth and was not convenient at all , it caused me more trouble and inconvenience to say the least . Please review your agreement with this company . I personally will never recommend this service to anyone !