Poor online shopping experience

In the last few months, everytime I've tried purchasing items online from Makro, I am redirected to the business online store as if I am a business. This then causes me to forfeit the Free Delivery benefit which I would've gotten from shopping as a normal customer. Initially, I could simply choose the option to Collect but recently that option is no longer available and I'm forced to opt for delivery and pay an unreasonable fee. One time I was at Makro, I asked at the customer service desk why I'm being identified as a business when I'm actually an individual and they told me I should download their MCard app and I'd be able to register myself and makro card properly. Ofcourse this was a futile exercise. I am done being inconvenienced when Takealot and Game have the same products and less hustles.